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3 days Pre order requires. For last minutes order please contact us at 03 79819328 or 012 9169361
Welcome
FAQ
Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
suchan.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Public Bank Berhad
Bank Account : 3812197228
Account Name : Suchan Pastisserie Pastry
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : suchanmy@gmail.com or call/whatsapp it to us at +60129169361
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at suchanmy@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit
Q. How long does the delivery usually takes?
We have same day delivery for cakes and cookies. For overseas delivery usually will takes about 2 working days or so for cakes. And cookies maybe be a week or so.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to suchanmy@gmail.com for us to clear your doubts.